SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-30 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Deals Avenue (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dealsavanue.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Item arrived in 2 days the Portugal all 5 Stars kids loved :)
Fast shipping. Projector super. No problem combines sje with your phone.
Compliant with the description, arrived in 3 days (from Belgium) really delighted with my purchase
Fantastic-Fantastic and fast shipping
Very good product, it's the same as in the photo and I arrive before expected
Very nice. Music can be placed. They change the colors. Excellent purchase even though I found the price is high
It looks very nice, it's like having an ocean in the room. It's very relaxing.
same like description, working fine.
Super product! Came in Week/two. Super shining and is further Speaker, connects the Bluetooth and has input pendrive! Recommend wholeheartedly serduszka as someone likes such „ toys ”:)
I really love this light. My dad even asked me if i could buy one for him bc he really liked it lmaoo. The speaker works really good. I use this in the shower and it is the best thing EVERR. I was expecting this in 22 days when i first ordered it but it came in like 5-6 days
According to the announcement it arrived in 3 and took more than 10 days to arrive
The product quite well, at the moment I don't control it getting the way I want it at the rhythm of the music. But it's a matter of reading instructions. The box was a little messed up, but the inside was fine. 3 day delivery is not true, it has been relatively early ”, but I had trouble with the tracking number and the store couldn't tell me
Awesome shipping, took like a week to get here. Product is exactly as described, speaker, color modes and all. Speaker is pretty good. The controller controls are very simple comes with manual and need triple Little A batteries and the product came in well secured in a box. Very cool and beautiful, highly recommend store. It’s a good price and worth it.
i loved it. it came within 1-2 week within ordering it. it’s really bright in the dark and exactly like the picture.
ITS AMAZING WOWOWOWOWOWOWOWOW ITS SO CUTE AND BRIGHT AND FUN. The package arrived good. Everything is included 10/10 would recommend
it’s beautiful! i love it so much it! thank you!
It looks just like the pictures. Good for the money & Very quick shipping.
It has a wide variety of modes for leds and the lacer, in addition to making speaker; very good product, I recommend it to relax and for a good romantic atmosphere. A 10/10.
Excelente me encanto y a mis hijos, ya tengo varios amigos que la quieren comprar
Bruhh!! This came so fast only 3 freakin days it came! Also the light and the pictures were accurate and this Starry night is amazing at my room :D