SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-30 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Deals Avenue (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dealsavanue.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
good watch, arrived on time but keep in minde that the watch doesn't work without the app
Thank you very much, the clock is good, exactly show. I ordered the second, a friend for work. The glass is fogging! You have to lie on the battery, in the summer in the sun.
Work adequately, the battery is kept well, the display is bright
Very well shows book in time and time perfectly packaged I recommend this store.
Arrived very fast and well packaged. Received with extra wrist band and protection for screen. Easy to use app. 5 stars well deserved.
The watch bought for a gift, has not yet checked them. Delivery is very fast.
Delivery for 4 days in the Moscow region! That's the speed! The clock came charged and serviceable, with an iPhone conformed after installing the application (there is in the instructions). Satisfied with the purchase, I understand the settings.
super
They came in. Z phone Z 'єдналися without problems. I'll pass in the robot, I'll finish the reviews. Having taken it by cause of EKG. Recommend
The clock is good .. I use only time... and the rest there is pressure .. Lying...
Great watch!!!
Отличный продавец. Часы хорошо упакованы. Товар отправлен практически сразу, уже через пять дней был в Москве. Трек отслеживается сразу после заказа часов и вплоть до получения на почте. Очень хороший продавец, рекомендую.
очень приятный продавец.Товар пришел помятый.Продавец возместил ущерб.Рекомендую
Часы пришли очень быстро упакованы хорошо. Все работает отлично!!!
Часы неплохие, смотрятся отлично. Полного заряда батареи, с включенными почасовым замером пульса и подсветка экрана при поднятии руки, хватило почти на 7 суток. Пульс меряет довольно точно, разница в 2 удара. Для измерения давления нужно откалибровать на точном тонометре, чтобы хоть немного точнее показывали. Давление измерял разным людям, с низкими и высокими давлениями, видно что то меряет но не точно. Не заменят качественный тонометр.
все соответствует описанию. До Ангарска шли неделю. Доставка на дом
Отличные фитнес часы. Все работает. Продавца рекомендую.
Super montre connectée, manque une notice en français.
Часы пришли за два недели. Роботают хорошо.Со смартф.связался быстро.Всё по русски.Продавец умница.
Fast shipping. Corresponds to the description. Everything is working.
товар пришёл как и обещали, все нравиться, продавца рекомендую, единственное плёнку защитную не удалось наклеить, а так все красиво
The watch came packing whole, not crumpled, the clock work, show pressure, pulse, reliable. I'm happy. Thank you. Recommend.
Delivery to Krasnodar territory 46 days. I liked the watch, thank you to the store.
bought for spouse - she loves it! she's a nurse and walks quite a bit. The watch seems accurate when compared to get iPhone and the battery life has been excellent.
Давление калибровал по тонометру. +- адекватно. Надо наловчиться с нажимом при замере. Заряда хватает на долго. Функционал приложения бедноват. В целом денег не жалко. Доставка норм.