SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-30 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Deals Avenue (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dealsavanue.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Okey
173cm 78kg L size fit well for my ^^
I bought this item once again for my father perfect for hiking only one disappointment is it has small front pockets
Cool jacket. Shell a little stiff.
Tonkovata for the autumn, in the summer itself, on karasya
Good product. Thank you very much, store.
Glittered listen. Hard shell with feeling bought used, as a whole price contrast okey. Dotted Ben steel pocket or have functional Rea.
Have questions from the experience of operation-write, I will answer ven241 @ yandex.ru
Nice jacket. Under the shower has been, does not get wet. Only, the sleeves are only. At 183 cm/101 kg XXXL came straight back to back. But I like the jacket, on fishing an indispensable thing.
Заказ дошёл ровно в срок. Рост 175см вес 63кг, брал М, совсем малость мало вата в рукаве, и как мне показалось, маломерит капюшон. Тестировали под струей воды, вроде не намокло. Качество хорошее, видно что крепкая)
i'm 184 cm and 80 kg. took size L fits good. size M would also fit. but now i can wear clothes under the jacket.
My impressions about the jacket as a whole are positive but there is one thing ((((I'll start with positive emotions! The jacket is light and really not wet! Zippers are rubberized. Under the arms, the zipper is present for ventilation and is also rubberized. In general, corresponds to the description! And now it's the same! Some super fashion designer впиндюрил metal ringlets in a hood and through them pass water, thus, having crossed all the poles (((honestly, I was shocked (((only the rear mind can that was done! In general, this is a good jacket, but this one is very much upset (((
Отличная непромокаемая штормовка для ветреной дождливой погоды. Рекомендую. Продавцу : спасибо!
Дождевик отличный. Второй взяли на размер больше, для осенней одежды.
куртка шла 2 месяца, качество отличное!
The goods came very quickly, planned a minimum of 18.07, and came 13.07. The description corresponds very precisely, the size is usual. Thank you store. I will recommend to friends