SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-30 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Deals Avenue (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dealsavanue.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Shoe is good for the price, no flaws and seems well made. The shipping was fast! Very happy, recommended Seller and product.
Fast delivery product conforms to the description.
all as described. delivery to Lithuania ( from order to pick-up 61 days). looks nice. not communicate with store. satisfied. recommend product and the seller. thank you.
Comfortable and soft
Size completely coincided, delivery about a month to M.
Sneakers went to height. OBL, almost a month, the order is very satisfied, the crosses are cool, a good rubber outsole, and they themselves look worthy, soft, odorless. I definitely advise the product, the size table corresponds. Seller respect.
I'm a size 24 and I asked them why they said they were coming in tight. I 've got huge ones, it's supposed to be 24,5, but I think it's 25. I'm 37,5 in Spain and they fit big, it's a shame why they're okay
Norms for their price. Looks also the norms of rubber from the sole of course carries, but for a Amateur hike to the sports hall will go))
Very comfortable, usually I do 40 / 41 I took 39 It's nickel
Very nice sneakers. Conform to the photo and description. Light enough to privilege for the summer. Flawless soles. I ordered several and I look forward to the others.
I received my order I am very very very very happy, very satisfactory good store I recommend, fast delivery
Delivery only 10 days. Very soft outsole. The top is mesh, the shape does not hold-thin summer sneakers-macasins. Size according to the grid. Good sneakers, while not expensive.
Sneakers Super! Soft, comfortable. This is the second pair. The first took 42 size (guided by reviews), turned out to be large. The husband wears a European 39-40, the length of the foot is 26. Now ordered 41. Perfect! My husband is very pleased. Recommend.
Excellent sneakers. The description almost corresponds, there are no white strips at the bottom. A little heavy. Soft, the size is even slightly larger. We have to take it!
Отличный продавец! Быстро отправил заказ. До СПб дошло за 6 недель. Посылка отслеживалась. Цена замечательная. Всем рекомендую!! Продавцу процветания и больших продаж! Заказ как на картинке.
Кроссовки огонь! За такую цену получил комфортные, стильные кроссовки, доехали быстро, за что отдельная благодарность продавцу, что успею их на конец лета проносить ;)
Заказала 10.07.20, получила 24.07.20 Не реально быстрая доставка, всего 14 дней до Санкт-Петербурга !!! Ребята - это любовь с первого взгляда! Качество СУПЕР ! Стильные, с высоким задником, по этому очень легко надевать ! Клей ни где не торчит, у того кто их делал реально аккуратные и золотые руки !!!Кроссовки полностью соответствуют фото, всем рекомендую ! Это любовь !!!
bellissime
Came sneakers quickly, ordered 23.06., and received 11.07. The sole is heavy. The son has not yet measured because there is no home. Then I'll add a tip as soon as I get here. The store is good, I recommend.